Vertical Comdial FX II Business Phone System:

Real Business Value for Small and Midsize Enterprises
As your organization grows, both voice and data communications become more challenging –– and more critical to continued success. The Vertical Comdial FX II Business Communications System enables voice communications to be transported and easily managed over data networks. A suite of messaging and call control applications enable unified voicemail and e-mail messaging, flexible call routing and reporting for single-site and multi-site organizations. The FX II is a hard-working business phone system that raises the power of communications to the next level and grows gracefully with your organization.

Growth is Good

You've worked hard to grow your business. Whether your organization has grown within a large campus environment, among multiple offices across a region or a continent, by running multiple shifts or by growing a team of telecommuting workers, continued growth will depend increasingly on efficient, economical communication across your entire enterprise. The FX II system dramatically streamlines your communications by enabling you to make and receive calls over a managed network. The FX II supports both new Voice-over-IP (VoIP) telephony and traditional digital communications within a unified infrastructure. VoIP telephony can eliminate toll calls, slash administrative costs and provide powerful new administrative capabilities. With the FX II you can focus on growing your bottom line, not your communications network!

Take a tour now! Find out why the FX II and MP5000™ are the most flexible, expandable, migratable and proven business phone systems in their class!

Learn More About This System:

Features & Benefits        Endpoints        Technical Specs
   Interchange
   Corporate Office

Call us today for a free Quote  407-699-2108

Proven Solution

With more than 12,000 systems deployed, the FX II™ has established its value across a broad spectrum of business environments that depend heavily on both voice and data communications. Examples include law firms, real estate offices, marketing and advertising companies, auto dealerships, service businesses and many more. The FX II is reliable, scalable and versatile and delivers superior business value by combining efficient VoIP telephony, unified messaging, and a suite of time-saving call management applications for single-site and multi-site enterprises.

Users can access calls and messages from multiple devices, including digital phones, IP phones, cell phones, e-mail devices and more — whether they are in the office or not. Users can also administer their own endpoint configuration with an intuitive, built-in mailbox administration tool. The FX II supports network infrastructure and business communications standards such as TSAPI and Microsoft® TAPI. It also can integrate voice communications with popular software applications, such as MIcrosoft Outlook® and FrontRange Solutions GoldMine®.

Single and Multi-Site Flexibility

The FX II can be deployed by a certified dealer as a single-site system or as a multi-site unified solution for up to 14 branch offices that can be implemented and managed from headquarters. Its modular design scales quickly and easily from 8 users in a single office up to a multi-site enterprise with up to 4,800 users, 3,600 lines and 10,000 mailboxes. It all adds up to truly scalable, enhanced communications — and lightning-fast ROI.

Hot-Desking Creates Virtual Office Space
The FX II can create virtual desks for your employees through “hot-desking.” Hot-desking enables multiple employees to customize a workstation to their own configuration preferences and credentials by simply logging in. Hot-desking is the ideal solution when there are fewer work stations than employees. Examples include organizations running multiple work shifts, rotating employees among branch offices, shuttling workers between main office and home office or with staff that is frequently on the road. These are common situations in real estate, law enforcement, insurance claim audit, sales, social work, inspection, career advising, financial advising and training environments.

Ideal Telecommuting Solution
With an FX II IP solution the work can move to the workers instead of the workers moving to the work. Vertical IP endpoints give networked telecommuters full access to your organization’s voice communications infrastructure. The physical barriers to communication that once required workers to be in their offices are gone. Toll calls are eliminated. A flexible work structure is established that encourages employee retention and cuts office overhead by reducing total office space requirements and enabling satellites to be sited in non-premium areas. “Telecommuting more than pays its way,” according to the state of California telecommuting pilot program.

Integrated Calling Features

The FX II platform includes basic built-in calling functions such as call forwarding and caller ID for remote and home office workers for single-site and multi-site installations. A suite of integrated messaging options provides a wide range of functions from voicemail to elite advanced voice e-mail and call recording for single-site and multi-site deployments. The FX II platform also includes built-in unified call distribution (UCD) for basic call center requirements. Capabilities include linear and round robin station hunting and queuing ringing calls into groups. An optional UCD report generation application called UCD Reports is also available.

Voicemail Options

Interchange
The Interchange Communications Suite of applications increases productivity by consolidating voice and e-mail messaging and third-party fax into one easy-to-use Unified Messaging (UM) platform. Interchange is integrated with world-standard Microsoft Outlook®. Using the familiar Outlook graphical interface, users can handle voicemail just like e-mail messages and forward calls from their desktop. They can also make and receive calls in combination with the Desktop Management Suite (see below). Users can even listen to e-mail messages read aloud over the phone from remote locations.2 Other time-saving UM functions include auto-attendant, mailboxes, call recording and Find-Me-Follow-Me. Interchange also includes basic call center features for workgroups.

Corporate Office
The FX II platform option Corporate Office is a basic in-skin messaging solution that includes auto-attendant, enhanced voice messaging, call forwarding, custom greetings and more. This cost-effective application also enables callers to mark messages as urgent or private and transfer to an alternate extension or mobile phone.

Desktop Management Suite

The FX II features a suite of four Computer Telephony Integration (CTI) applications that greatly facilitate call handling and management. These powerful applications comply with TSAPI, TAPI and CSTA standards and can be tailored to meet the particular needs of an organization. They can direct incoming calls, monitor employee availability, initiate conference calls, speed dial from a PC and much more. Four CTI solutions are available. Choose the one that fits your business needs:

Impact Attendant
Designed for reception and operator console applications, Impact Attendant displays the status of all users on a PC monitor.

Impact Call
Provides call control and status reporting for individuals across your network.

Impact Group
Provides call control and status reporting for workgroups across the network.

Corporate Call
Enables powerful call handling and messaging control that is integrated with Microsoft Outlook and FrontRange Solutions GoldMine.

Call Center Integration

Virtually all businesses have one form of call center or another. The FX II provides options for a wide range of requirements.

QuickQ™
QuickQ is a sophisticated solution that automatically distributes incoming calls to the best available resource. Easy-to-configure automated announcements welcome callers; advanced call routing and queuing techniques intelligently search for the most appropriate available call-center resource. QuickQ also includes real-time monitoring and reporting tools that can be used to determine if a call center is operating at peak performance.

Optional Call Center Application
The Interchange Communications Suite call center option provides informal workgroup call centers with basic routing, real-time reporting and administration capabilities.

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Interchange Communication Suite

The new Interchange Communication Suite (ICS) offers a variety of open voice processing solutions to meet nearly any business requirement. Each solution is configured to provide you with a business communications application that is tailored to your specific needs. Interchange allows your organization to service customers better, faster and more efficiently than ever before.

Interchange Building Blocks
The Interchange solution is available in pre-configured platforms or configure-to-order platforms along with a variety of expansion and software options.

• Lite Platform: Pre-configured platforms are available with the following options.
• Tower PC
• 4, 8 or 12 ports
• Digital media boards
• Enterprise Platform: Custom configured Interchange platforms are available in the following form factors:
• Tower or Rack Mount
• 4 to 28 ports
• Digital media boards
• Large Scale Chassis Platform: Custom configured Interchange platforms are available in the following form factors:
• Rack Mount
• Large Scale Chassis
• 5 ISA/5 PCI slots
• Media Processing Expansion Options: Media processing boards providing additional ports are available with the following options.
• 4 or 12 port media processing boards
• Digital
• PCI
• Software Options: Additional Interchange application options are also available.
• Unified Messaging Option
• Call Recording Option
• Interactive Voice Response Option
• Outbound Telemarketing Option
• Text to Speech (Email Reader) Option
• Visual Call Manager Option
• Call Center Option
• CONVERSip Call Center Plus Option

Unified Messaging

Interchange unified messaging allows subscribers to access all their messages from a single inbox. From a PC desktop, you can manage voice messages using your email client application. When calling into the Interchange system from any telephone, subscribers will be able to listen, reply to, and forward all messaging types including voice and email. Interchange comes standard with 50 Unified Messaging seats and 5 Visual Call Management seats depending on the package purchased. Additional seats are available in 10 and 50 seat increments. Visual Call Manager is included with unified messaging seats.

Call Recording

Scheduled Call Recording per CS Box optionally provides call-recording functions for select customer service calls. Customer Service Boxes can be configured to silent monitor and record calls transferred to specific agents according to a “per queue”, 24/7 schedule. The recordings, stored in .WAV format, are stored on a specified remote location off of the voice mail server. Each Customer Service Box can schedule up to 10 agents per Customer Service Box. This feature allows the recording of 10 simultaneous conversations based on a pre-determine schedule initiated by the system administrator.

Interactive Voice Response

Interactive Voice Response (IVR) is a feature whereby a caller can use his/her telephone to search a database by phone for an immediate, automated response. IVR gives customers immediate access to information they need. Typical applications include bank-by-phone (enter an account number and hear the account balance), inventory (enter a part number and hear how many of the parts are in stock), and shipping (a caller can receive information on order status, ship date, and cost).

Outbound Telemarketing

With Outbound Telemarketing, the system can initiate outbound calls based on a list of phone numbers. When the system detects an answer, it plays a message (such as "please hold for a customer representative") and can transfer the call to a specific extension or group of extensions. The system can initiate dialing on up to 5 ports at the same time.

Text to Speech

Email reading functionality is provided with Text-to-Speech. Each license provides two simultaneous sessions. For addition sessions simply purchase two or more additional session licenses.

Visual Call Manager

The call manager provides two features, mail box administration and call control capabilities. Administering your mailbox has never been easier. Mailbox administration utility allows you to record, activate and manage your mailbox greetings. Call control provides the ability to direct message delivery; schedules and adjust call transfer. You can view and screen calls as they come in and respond to them however you want; redirect the call, places it in queue, record the conversation or play a greeting message.

Call Center Option

The Call Center Option is a workgroup call center offering for Interchange. The Call Center Option addresses workgroup call centers with 5-50 agents requiring distributed call center capabilities, remote IP agents, dynamic user-defined call routing, cost-effective call queuing, flexible queue servicing and/or robust near-real-time queue statistics.

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Corporate Office

Corporate Office messaging systems are offered in four models: Corporate Office (CO), Small Office (SO), Small Office Lite (LT) and Debut®. CO, SO, and LT systems provide a minimum of 150 hours of voice storage.

Corporate Office CO

Corporate Office SO (Small Office)

Corporate Office LT (Lite)

Note: SW level 19A DSU I, 4A DSUII is required for digital voice mail systems.

Corporate Office (Debut)

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FX II Endpoint Series

The FX II supports a range of Vertical IP, multi-line and cordless digital and analog endpoints.

Edge 100 and Impact SCS Digital Series
This family of speakerphone endpoints features excellent sound quality, large interactive 6 x 24 LCD screens, Caller ID and headset ports for hands-free operation. They provide business telephone functions such as multiple line calling, music-on-hold, call transfer, conference calling, speed dial, redial and access to additional auto-dial locations. Program-mable keys may be quickly customized to meet individual requirements. Both the sleek Edge 100 and traditional Impact SCS families include a 48-button console for offices that require a live receptionist.

iPrimo SCS IP Series
These user-friendly IP endpoints offer advanced features including large-screen interactive displays and the convenience of hands-free communications. Plug an iPrimo endpoint directly into your secure LAN or WAN and get full-featured VoIP connectivity. No PC is needed.

Scout II Wireless Multi-line Telephone
The Scout II is engineered to provide convenient, mobile on-site multi-line communications with a feature set similar to the Edge and Impact SCS series of desk endpoints. Each Scout II endpoint consists of a base unit and a wireless handset.

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PSTN Line Capacities

• Digital Lines (T1 or PRI): 10 Blades: 240 Lines Maximum
• Loop Start Trunks: 15 Blades: 240 Lines Maximum
• PSTN Connectivity: T1, ISDN-PRI, Loop Start, E&M, Centrex, DID

Multi-Chassis Expansion Options

• Fiber-Multimode, distance 1.5 km Connectors
• SC duplex
• Chassis Ribbon Connection
• Chassis SCSI Connection

Chassis Configuration

• One Chassis: 6 Universal Slots, 1 Fixed Expansion Slot
   
• Two Chassis: 12 Universal Slots, 2 Fixed Expansion Slots
   
• Three Chassis: 18 Universal Slots, 3 Fixed Expansion Slots
   
• Four Chassis: 24 Universal Slots, 4 Fixed Expansion Slots
   
• Five Chassis: 30 Universal Slots, 5 Fixed Expansion Slots

Specifications

• Codec Transcoding: G.711, G.723.1, G.729
   
• PC-Based Configurator
   
• IP Endpoint Support: iPrimo
   
• Digital Endpoint Support: Edge 100, Impact Classic, Impact SCS, Scout II Wireless
   
• IP Transport and Management Protocols: TCP/IP,UDP, HTTP, RTP, RTCP
   
• Supported Protocols: RFC2833, TSAPI, TAPI, CSTA,QSIG
   
• External Paging Port: 1 plus 4 Dry Contact Relays
   
• FCC Part 68 Registered
   
• FCC Part 15 Class A RF Emissions Compliant
   
• Environmental:
• Ambient Operating Temperature: 0°–40°C
• Hum: 90% non-condensing
• Heat Dissipation: 1,474 BTUs per hourChassis Dimensions:
• Height: 13 in.
• Width: 19 in. with standard mounting bracket
• Depth 14 in.Power Supply: 117 VAC, 60 Hz, 6A

Endpoint Capacities

• Digital Endpoints: 480 maximum
• Analog Endpoints: 480 maximum
• iPrimo IP Endpoints: 128 maximum

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