Vertical Comdial MP5000 Business Phone System:

Enabling Telecommunications to Keep Pace with Growing Enterprises Economically

The MP5000 is the ideal telecommunications solution for growing organizations with remote sites and road warriors, and with heavy intra-organizational calling and conferencing requirements. It’s easily administered from a single point and supports a broad spectrum of hard and soft endpoint mixes and advanced call handling applications. Add remote sites and users quickly and easily. Deploy advanced next-generation SIP and IP functionality, from peer-to-peer video calling to unified messaging, where it makes sense; preserve your existing telecommunications infrastructure where it doesn’t.

Proven Business Phone System Solution

The MP5000 delivers economical, scalable, enhanced communications and lightning-fast ROI. Whether your organization is growing in a single large campus environment or by launching multiple offices throughout a region or a continent, continued growth will depend increasingly on efficient, economical communication across your entire enterprise. The MP5000 has established its value in a broad spectrum of business environments that depend heavily on both voice and data communications. Examples include law firms, real estate offices, marketing and advertising companies, auto dealerships, service businesses, government agencies and many more. The MP5000 makes sound business sense because it delivers easily administered, economical VoIP telephony and advanced voice applications and also supports existing telecommunications infrastructure including any mix of analog, digital and IP.

Take a tour now! Find out why the FX II™ and MP5000 are the most flexible, expandable, migratable and proven business phone systems in their class!

Learn More About This System:

Features & Benefits         Endpoints         Technical Specs
   Interchange
   Corporate Office

Call us today for a free Quote  407-699-2108

The Value of IP Telephony

Merging the MP5000™ and a TCP/IP telecommunications network yields a rock-solid VoIP solution and a synergistic payoff: the power to use sophisticated, easily customized computer applications and existing network resources to manage voice communications. Off-the-shelf Vertical applications deliver a suite of advanced call handling, call center and true unified communications and messaging capabilities. Single-point administration via TCP/IP from any point on the network provides visibility and surgical access into system performance by region, individual location, department or user. Plus, configuring new sites and implementing moves, adds and changes is fast and easy.

The MP5000 supports the latest standards-based SIP/VoIP telephony, and is the ideal telecommuting solution to support mobile workers and stay-at-home personnel who opt to work part time or to combat fast-rising
travel costs. Calling features and functions are available in networked branches and remote locations. Whether in the office or not, users can access calls and messages from multiple devices, including SIP phones via conventional VPN connectivity, IP phones, digital phones, mobile phones, fax, e-mail devices and more. And because the MP5000 runs on a network, it can provide helpful “presence management” via SIP endpoints – visually showing the hook status of all endpoints. The Edge 200 SIP softphone also supports video calling, private enterprise instant messaging and much more.

Single and Multi-Site Flexibility

The MP5000 can be deployed by a certified installer as a single-site or multi-site unified solution. Its modular design scales quickly and easily from a handful of users in a single office up to a multi-site enterprise with thousands of end-users, using virtually any combination of endpoints.

Hot Desking Creates Virtual Office Space
The MP5000 can create personalized desks for employees across the network through “hot desking.” Hot desking enables multiple employees to customize any workstation to their personal preferences and credentials by simply logging in. Hot desking is the ideal solution when employees outnumber work stations – situations that are common in real estate, law enforcement, insurance claims audits, sales, social work, inspection, career and financial advising and training organizations and environments.

Ideal Telecommuting Solution
With an MP5000 IP solution the work can move to the workers instead of the workers moving to the work. The physical barriers to communication that once required workers to be in their offices are gone. Busy professionals especially appreciate the convenience of softphone support using Edge 200 endpoint software, which enables them to make calls directly from a laptop or PC. Telecommuting enables a flexible work structure that encourages employee retention and reduces total office space requirements. Increasingly attractive as fuel costs increase, “Telecommuting more than pays its way,” according to a recent state of California telecommuting pilot program.

The Value of IP Video
The MP5000 supports peer-to-peer IP video calling and secure instant messaging (IM) using the existing LAN/WAN infrastructure. As a result, enterprises can realize a direct ROI from savings in travel costs. Video facilitates collaboration and can dramatically enhance productivity by connecting people in an audiovisual environment who may be in different time zones and speak different languages.

Call Control and Messaging

The MP5000 platform includes basic built-in calling functions such as call forwarding and caller ID for remote and home office workers for single-site and multi-site installations. It also includes built-in unified call distribution (UCD) to meet call routing requirements. Capabilities include linear and round robin station hunting and queuing ringing calls into groups. An optional UCD report generation application called UCD Reports is available.

Voicemail Options

A suite of optional call-handling and messaging applications provides a wide range of functions from basic voicemail to voice e-mail and call recording.

Interchange
The Interchange Communications Suite of applications increases productivity by consolidating voice and e-mail messaging and third-party fax into one easy-to-use Unified Messaging (UM) platform. Interchange integrates with world-standard Microsoft Outlook®. Users can handle voicemail just like e-mail messages and record, save, delete, or forward calls from their desktop. Users can even listen to e-mail messages read aloud over the phone.2 Other time-saving Interchange functions include auto-attendant, mailboxes, Find-Me-Follow-Me, plus optional workgroup call center features and call recording.

Corporate Office
The MP5000 Corporate Office option is a basic messaging solution that includes auto-attendant, enhanced voice messaging, call forwarding, custom greetings and more. This cost-effective application also enables callers to mark messages as urgent or private and transfer to another extension or mobile phone.

Desktop Management Suite

Vertical offers a suite of four Computer Telephony Integration (CTI) applications for the MP5000 that streamline call handling and management across your LAN. These powerful applications comply with TSAPI, TAPI and CSTA standards and can be tailored to meet the particular needs of an organization.

Impact Attendant
Designed for reception and operator console applications, Impact Attendant displays the status of all users on a PC monitor.

Impact Call
Provides call control and status reporting for individuals across your network.

Impact Group
Provides call control and status reporting for workgroups across the network.

Corporate Call
Integrated with Microsoft Outlook® for powerful call handling and messaging control; also supports FrontRange Solutions GoldMine®.

Call Center Integration

Virtually all businesses utilize a form of call center. The MP5000 provides options to meet a wide range of requirements.

QuickQ™
QuickQ is a sophisticated solution that automatically distributes incoming calls to the best available resource. QuickQ includes powerful, real-time monitoring and reporting tools that measure call center performance.

Interchange Call Center Option
The Interchange Communications Suite Call Center option provides basic routing and real-time reporting and administration capabilities to informal workgroup call centers.

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Interchange Communication Suite

The new Interchange Communication Suite (ICS) offers a variety of open voice processing solutions to meet nearly any business requirement. Each solution is configured to provide you with a business communications application that is tailored to your specific needs. Interchange allows your organization to service customers better, faster and more efficiently than ever before.

Interchange Building Blocks
The Interchange solution is available in pre-configured platforms or configure-to-order platforms along with a variety of expansion and software options.

• Lite Platform: Pre-configured platforms are available with the following options.
• Tower PC
• 4, 8 or 12 ports
• Digital media boards
• Enterprise Platform: Custom configured Interchange platforms are available in the following form factors:
• Tower or Rack Mount
• 4 to 28 ports
• Digital media boards
• Large Scale Chassis Platform: Custom configured Interchange platforms are available in the following form factors:
• Rack Mount
• Large Scale Chassis
• 5 ISA/5 PCI slots
• Media Processing Expansion Options: Media processing boards providing additional ports are available with the following options.
• 4 or 12 port media processing boards
• Digital
• PCI
• Software Options: Additional Interchange application options are also available.
• Unified Messaging Option
• Call Recording Option
• Interactive Voice Response Option
• Outbound Telemarketing Option
• Text to Speech (Email Reader) Option
• Visual Call Manager Option
• Call Center Option
• CONVERSip Call Center Plus Option

Unified Messaging

Interchange unified messaging allows subscribers to access all their messages from a single inbox. From a PC desktop, you can manage voice messages using your email client application. When calling into the Interchange system from any telephone, subscribers will be able to listen, reply to, and forward all messaging types including voice and email. Interchange comes standard with 50 Unified Messaging seats and 5 Visual Call Management seats depending on the package purchased. Additional seats are available in 10 and 50 seat increments. Visual Call Manager is included with unified messaging seats.

Call Recording

Scheduled Call Recording per CS Box optionally provides call-recording functions for select customer service calls. Customer Service Boxes can be configured to silent monitor and record calls transferred to specific agents according to a “per queue”, 24/7 schedule. The recordings, stored in .WAV format, are stored on a specified remote location off of the voice mail server. Each Customer Service Box can schedule up to 10 agents per Customer Service Box. This feature allows the recording of 10 simultaneous conversations based on a pre-determine schedule initiated by the system administrator.

Interactive Voice Response

Interactive Voice Response (IVR) is a feature whereby a caller can use his/her telephone to search a database by phone for an immediate, automated response. IVR gives customers immediate access to information they need. Typical applications include bank-by-phone (enter an account number and hear the account balance), inventory (enter a part number and hear how many of the parts are in stock), and shipping (a caller can receive information on order status, ship date, and cost).

Outbound Telemarketing

With Outbound Telemarketing, the system can initiate outbound calls based on a list of phone numbers. When the system detects an answer, it plays a message (such as "please hold for a customer representative") and can transfer the call to a specific extension or group of extensions. The system can initiate dialing on up to 5 ports at the same time.

Text to Speech

Email reading functionality is provided with Text-to-Speech. Each license provides two simultaneous sessions. For addition sessions simply purchase two or more additional session licenses.

Visual Call Manager

The call manager provides two features, mail box administration and call control capabilities. Administering your mailbox has never been easier. Mailbox administration utility allows you to record, activate and manage your mailbox greetings. Call control provides the ability to direct message delivery; schedules and adjust call transfer. You can view and screen calls as they come in and respond to them however you want; redirect the call, places it in queue, record the conversation or play a greeting message.

Call Center Option

The Call Center Option is a workgroup call center offering for Interchange. The Call Center Option addresses workgroup call centers with 5-50 agents requiring distributed call center capabilities, remote IP agents, dynamic user-defined call routing, cost-effective call queuing, flexible queue servicing and/or robust near-real-time queue statistics.

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Corporate Office

Corporate Office messaging systems are offered in four models: Corporate Office (CO), Small Office (SO), Small Office Lite (LT) and Debut®. CO, SO, and LT systems provide a minimum of 150 hours of voice storage.

Corporate Office CO

Corporate Office SO (Small Office)

Corporate Office LT (Lite)

Note: SW level 19A DSU I, 4A DSUII is required for digital voice mail systems.

Corporate Office (Debut)

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MP5000 Endpoint Series

The MP5000 supports a wide range of Vertical IP, digital and analog endpoints.

Edge 300 IP Phone
Its onboard SIP support for peer-to-peer calling makes the Edge 300 a powerful endpoint for busy professionals. Edge 300 features include an intuitive, menu-driven LCD user interface, speakerphone, headset port and built-in 2-port Ethernet switch for PC and network connectivity. The Edge 300 is available with 12 or 24 programmable buttons illuminated with tri-color LEDS.

Edge 200 Softphone
The Vertical Edge 200 Softphone application transfers many of the capabilities of your office phone plus peer-to-peer video calling to your personal computer. All you need is a VPN connection to become a live extension off the primary site and access call handling applications including conferencing, presence management, speed dialing and call forwarding. Presto! You’re in the office…no matter where you may be.

Edge 100 and iPrimo SCS IP Series
Simply plug an iPrimo endpoint directly into your LAN or WAN and get full-featured VoIP connectivity plus full digital feature support. Features include convenient, large-screen interactive displays and hands-free operation.

Edge 100 and Impact SCS Digital Series
These digital speakerphone endpoints feature excellent sound quality, interactive 6 x 24 LCD screens, Caller ID and headset ports for hands-free operation. Both the sleek Edge 100 and traditional Impact SCS series include a 48-button console for offices that require a live receptionist.

Scout II Wireless Multi-line Digital Telephone
The Scout II provides convenient mobile on-site multi-line communications with a calling feature set similar to the Edge and Impact SCS series of desk endpoints.

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Multi-Chassis Expansion Options

• Fiber-Multimode, distance 1.5 km
• Connectors
• SC duplex
• Chassis Ribbon Connection
• Chassis SCSI Connection

Chassis Configuration

• One Chassis: 6 Universal Slots, 1 Fixed Expansion Slot
   
• Two Chassis: 12 Universal Slots, 2 Fixed Expansion Slots
   
• Three Chassis: 18 Universal Slots, 3 Fixed Expansion Slots
   
• Four Chassis: 24 Universal Slots, 4 Fixed Expansion Slots
   
• Five Chassis: 30 Universal Slots, 5 Fixed Expansion Slots

Specifications

• Codec Transcoding: G.711, G.723.1, G.729
   
• PC-Based Configurator
   
• IP Endpoint Support: Edge 300, Edge 200, iPrimo
   
• Digital Endpoint Support: Edge 100, Impact Classic, Impact SCS, Scout II Wireless
   
• IP Transport and Management Protocols: SIP, TCP/IP, UDP, HTTP, RTP, RTCP
   
• Supported Protocols: RFC2833, TSAPI, TAPI, CSTA, QSIG
   
• External Paging Port: 1 plus 4 Dry Contact Relays
   
• FCC Part 68 Registered
   
• FCC Part 15 Class A RF Emissions Compliant
• Environmental:
• Ambient Operating Temperature: 0°–40°C
   
• Hum: 90% non-condensing
   
• Heat Dissipation: 1,474 BTUs per hour
• Chassis Dimensions:
• Height: 13 in.
• Width: 19 in. with standard mounting bracket
   
• Depth 14 in.
• Power Supply: 117 VAC, 60 Hz, 6A

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