Every time a customer
reaches your automated phone-answering system, your
reputation is on the line. Project a professional
image with TeleVantage's comprehensive, multilevel
auto attendants that give callers the consideration
they demand. Individual trunks can have different auto
attendants with their own greetings, hours, and hold
music, so you can run multiple departments or even
businesses independently without sacrificing quality.
Schedule your auto attendants to automatically change
their greeting and transfer behavior based on time of
day, such as during and after business hours. Set up
menu options that transfer callers to specific
extensions or contact center queues, play important
messages such as driving directions, or lead to
another menu of options in a nested auto attendant.
Callers can easily backtrack to previous menus, dial
extensions directly or look users up by name. They can
even select the language used by the auto attendant
prompts.
One Easy
Interface for Your Sost Complex Situations
TeleVantage's intuitive Windows interface makes it
easy to create multiple auto attendants to handle
all your business needs. Multiple auto attendants
can be used to set up nested menus, offer different
greetings and options on different phone numbers, or
even to offer the same prompts in different
languages. For example, callers can hear "For
English, press 1; for Spanish, press 2," make their
choice, and be transferred to an auto attendant with
the appropriate language menu. (The system prompts
change language too!) TeleVantage's clickable audio
controls make it easy to record, import or export
voice files for greetings, menu prompts, and
messages.
Active Customer
Identification
Auto attendants can work for you, taking note of
customer choices and passing that information along to
the users or agents who take the call. For example, an
auto attendant could prompt the caller to press 1 if
they're calling about Product ABC, or press 2 if
they're calling about Product XYZ. The agent who takes
the call would see "ABC" or "XYZ" in their Call
Monitor, giving them a head-start on helping the
customer.
Auto Attendants
Help Your Users Too
TeleVantage auto attendants can have extensions, so
it's easy for any user to transfer a caller to your
main phone numbers-no more telling callers to call
back. Auto attendants also show up in the Client's
Extensions view, enabling drag-and-drop transfers to
them. And every auto attendant permits a customizable
login key so remote users can call in to access to
their voicemail and account settings, restrictable by
permission to the users who need it.
Features:
- Choose whether your
business uses live receptionist or auto attendant
answering and easily switch between them at any
time.
- Auto attendants are
transparent to direct-dial (DID), so you can use the
same trunk for direct calls to a private number and
callers who will dial an extension.
- Place different auto
attendants on different trunks, so you can offer
different customer services for different incoming
phone numbers.
- Schedulable auto
attendants let you automatically change greetings
and call routing based on time of day or specific
dates such as holidays.
- Built-in
dial-by-name directory lets callers look up users by
entering their name using their telephone keys. You
choose whether the dial-by-name directory is based
on first name, last name, or both.
- Any user can choose
to be exempted from the dial-by-name directory, so
callers can't dial them by name.
- Clickable audio
controls to record greetings, messages, and menu
prompts.
- Record auto
attendant messages off-site or professionally and
easily import them into your auto attendants.
- Auto attendants can
pass visual data to users based on caller choice.
- Customizable options
for when callers make no selection, such as
repeating the menu, transferring to an Operator or
to voice mail.
- Fax tone detection
automatically routes incoming faxes to your fax
station.
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