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Point & Click Administration
The intuitive Windows-based TeleVantage Administrator
gives you onscreen access to all system administration
functions from any PC on the network or by remote
network log on. Point and click to add new trunks and
extensions, customize auto attendants, and determine
call flow. Grant or revoke dialing permissions and
user settings such as mailbox size and password length
by individual or class-of-service group.
Distribute
administrative permissions as much or as little as you
like, so that you maintain control while allowing
users to customize their own workspace. Unlike phone
systems that must be shut down to make modifications,
TeleVantage allows you to make moves, adds and changes
on the fly while the system is up and running. You
never have to spend nights at the office or interrupt
users' vital communications services for basic
maintenance.
Monitor the System Anywhere, Any Time
TeleVantage provides you with the information you need
to track usage and optimize system performance from
anywhere on the network. Use the Device Monitor to
check on the status of all your trunks and stations.
At a glance, check the amount of system resources used
for voice messages and greetings. Review real-time
contact center statistics for agents and queues,
either visually or remotely by phone.
Batch User Creation and Modification
Creating new users with all the right
settings on some systems can be tedius work, and
modifying groups of users at once can equally or even
more tricky. For example, you can change the voice
mail box size for everyone in the Sales Department to
30 minutes instead of 20. With TeleVantage, bulk user
creation and modification is easy, saving customers
time and money.
Cradle to Grave Call History/Tracing
Sometimes it becomes important to see exactly
how a call made its way through the system, such what
trunk line the call used, what announcements were
played to the caller, what digits were dialed, what
music on hold they heard, what TeleVantage routing
rules were used to deliver the call to its
destination, etc. TeleVantage provides a Call History
window showing all this detail for administrators at
the system level, as well as for individuals using
ViewPoint™ on their PC to manage and view their own
calls. This can help administrators quickly and easily
identify trouble on a specific line from the phone
company or understand why a caller heard a certain
menu or reached a certain contact center agent, as
well as help them to efficiently make changes as
desired. Users can see which personal routing rules
were used to deliver calls to them and best fine-tune
and leverage the power of TeleVantage to even further
enhancemen ttheir communications productivity.
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