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Voice conversation is just one way people communicate these days. Text instant messaging continues to grow in usage, but most solutions are more targeted at home users than being right for businesses and are often not secure since text can travel outside the office to a messaging provider's system just to come back to the person down the hall.

TeleVantage now includes instant messaging within ViewPoint™. Simply select a user within the extensions pane and right click to send an instant message to their PC screen. Users can check some facts with a colleague while on an important business call, contact center agents can consult with an expert or summon a supervisor, or co-workers can make quick plans for an impromptu meeting, all without having to interrupt the call they are on. And since it's all handled within ViewPoint, users are assured of an easy user interface and secure transmission of their text since it never leaves your secure corporate network.

With TeleVantage sending an instant message is as easy as right clicking on a users name.

 

 

   
B B M N E W S

Hurricane
Season Is Here

Is You Business Ready?

Click Here To
Learn More

Disaster Recovery Planning

It’s hurricane season again, and that means it’s time to make preparations. Of course your main objective is to make sure your family is safe and protected. Then your second should be to protect your property and business.

Every year emergencies take their toll on business, in the form of; hurricanes, tornadoes, power outages, fires, water damage & so many more. The cold hard fact is that most businesses affected by a major incident will not recover. The good news is you can quickly return to normal operations, if you plan ahead.

 To create a successful Disaster Recovery Plan you need to; read, plan, prepare, practice, and above all else remain flexible and adaptable. Once you have a plan it is important to assign your employees task and be sure that everyone knows what their role is. We have a great
check list , additional research links and a great article with tips to help prepare your business.

How will you receive calls if your phone system isn't operational? If your customers can't reach you, will they go to your competition? Most likely. Continued communications with your customers is key to your business success. We can provide a
Virtual Office Service that can route your office calls to different locations, such as cell phones or home numbers allowing you to continue to receive your calls, and service your customers even if your phone system is not operational.

Make
Disaster Recovery Planning a priority this year, and if you need help we are only a phone call away.

Call Us Today!
407-699-2108
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updated 06/25/2008

 

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