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Voice conversation is just one way people communicate
these days. Text instant
messaging continues to grow in usage, but most
solutions are more targeted at home users than being
right for businesses and are often not secure since
text can travel outside the office to a messaging
provider's system just to come back to the person down
the hall.TeleVantage now includes instant messaging
within ViewPoint™. Simply select a user within the
extensions pane and right click to send an instant
message to their PC screen. Users can check some facts
with a colleague while on an important business call,
contact center agents can consult with an expert or
summon a supervisor, or co-workers can make quick
plans for an impromptu meeting, all without having to
interrupt the call they are on. And since it's all
handled within ViewPoint, users are assured of an easy
user interface and secure transmission of their text
since it never leaves your secure corporate network.
With TeleVantage sending an instant message is as
easy as right clicking on a users name.
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