TeleVantage ViewPoint gives you access to all of
TeleVantage's features in an easy-to-use Windows
interface. With ViewPoint you can point and click to
play voice messages, place and receive calls, manage
multiple active calls, access contacts and users, and
more! You can install and run ViewPoint on Windows 98,
NT, ME, XP, 2000, and 2003 computers that are
networked to the TeleVantage Server. Most of the
functionality that is available in ViewPoint can also
be accessed by TeleVantage ViewPoint Web Access, a web
based user interface.
No Need to Learn Cryptic Commands
With traditional phone systems, over 80% of the
productivity enhancing features are never used due to
the complexity of arcane key commands. With
TeleVantage, an intuitive Windows interface puts all
basic and advanced features at your fingertips,
reducing the learning curve and increasing
productivity. Whether you're an operator handling all
of a department's calls or a manager with an important
one, you can easily drag and drop to transfer or
conference, and point and click to call contacts or
listen to voice mail. When calling or transferring,
users can pick from a list of extensions and see in
advance who is already on a call, saving time while
letting you avoid interruptions.
Even without a PC, phone users hear simple, verbal
menus to guide them through all call handling actions
(transfer, conference, park, call forwarding), voice
mail options, and account setup.
Save Time by Screening Calls
See the names of incoming callers before you answer,
so you can choose whether to take the call or not.
TeleVantage can announce the name of the person who is
calling over the PC speakers or phone while the caller
still hears ringing, so with a single key you can
accept the call or send it to voice mail. Even screen
voice messages as they're being left and interrupt to
take the call if you choose. Easily provide private
extensions to important contacts so that TeleVantage
recognizes their calls from whatever number they are
dialing from - even when caller ID is not available.
Let Your Teams Work Smarter
TeleVantage increases communication between workers
even when they're not on the phone. Personal statuses
such as "Available," "In a Meeting," and "Vacation"
inform your team of your location and availability,
while the Extensions View shows who's currently in the
office or on a call. Easily share your voice mail,
contacts, and call monitor with co-workers as needed.
Define custom workgroups of users and contacts to
effectively manage team-based call handling, voice
mail broadcasts, and group call pickup. Create
workgroups to match your department structure, so
assistants and other users can easily see who in the
department is available to take a call. TeleVantage
will dramatically improve your company's teamwork and
internal communications.
